Return and Refund Policy

Crafts - Crochet Patterns

1. Overview

At Crafts - Crochet Patterns, we sell digital crochet pattern files in PDF format. All products are delivered electronically and are available for download immediately after payment is completed.

2. No Returns or Exchanges

Due to the digital nature of our products, we do not accept returns, exchanges, or cancellations once a purchase has been made. After a file has been downloaded or accessed, it cannot be returned.

3. Refund Policy

All sales are final. We do not offer refunds in the following situations:
You changed your mind after purchase
You purchased the wrong item
You do not have the required skill level
You expected a physical product instead of a digital download

4. Exceptions

Refunds or replacements may only be considered in the following cases:
You received the wrong file
The file is corrupted or cannot be opened
The file is incomplete or missing content

In these cases, you must contact us within 48 hours of your purchase.

5. How to Request Support

If you experience a problem with your order, please contact us with the following information:
Your order number
A clear description of the issue
A screenshot if possible

We will respond within 24 to 48 hours and provide a suitable solution such as a corrected file or replacement.

6. Download Responsibility

Customers are responsible for downloading and saving their purchased files. We are not responsible for lost files due to device issues, but we will try to assist you when possible.

7. Important Notice

By purchasing from Crafts - Crochet Patterns, you agree to this policy and understand that all products are digital downloads and no physical items will be shipped. Refunds are only available in limited cases as described above.

8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.